Medical Support Through Access Line | Institutions Ismaili pour le Canada

News

Main image

Medical Support Through Access Line

December 20, 2020 | Canada

Did you know you can ask questions related to your non-urgent medical needs via the Access line?

To reach the Medical ACCESS line please call 1-888-536-3599.

Select your region:

  1. BC
  2. Edmonton
  3. Prairies
  4. Ottawa
  5. Ontario
  6. Quebec and Maritimes

Then press 1 for the Medical line.

Murids can speak to a live intake volunteer from 6-8pm local time, from Monday to Saturday in all regions except Quebec/Maritimes which will host live hours Mondays and Thursdays from 6-8pm local time.

Should the murid call outside of the hours above, they will be directed to leave a message. You should expect to hear back from the regional health intake volunteer within 24 hours of the initial point of contact. Depending on the complexity of the medical situation, a murid’s concern may not be resolved within one encounter; instead, a working relationship will be developed to help guide the murid in the best way possible.

Below is a list of questions that can be addressed by calling:

  • Questions regarding COVID-19 symptoms and guidance regarding criteria for testing in their region, public health recommendations, and when to engage their health care provider
  • Concerns about inability to procure medication
  • Questions regarding their own health or health of their families including when to seek medical attention, how to use public health recommendations to optimize health and safety, and how/where best to access care depending on symptoms/medical status (ex. primary care physical appointment vs virtual care if available vs ER visit)
  • Questions around self-isolation, travel, gatherings, and visiting family and friends
  • Questions around visiting elderly relatives, family/friends with illness or those who are immuno-compromised, or family in long-term care including regional visitation restrictions in hospital and long-term care facilities
  • Questions around mental health resources and access
  • Information on social distancing, hand hygiene, and safe handling of groceries and deliveries
  • Health issues that are not COVID-19 related but require assistance with general information
  • Up-to-date recommendations on when/how to use PPE (including cloth masks) especially in situations where there are COVID positive family members at home
  • Information about the flu shot and precautions to take during flu season

Please note, significant medical emergencies must be directed to 911 and not the Medical Access line.

Share with friends
The Ismaili

Contact Us

His Highness Prince Aga Khan Shia Imami Ismaili Council for Canada

49 Wynford Drive Toronto, Ontario M3C 1K1 CANADA

Tel: +1-416-646-6965

Stay Connected

Subscribe to the Al-Akhbar newsletter today. Join over 40,000 people who receive weekly local, national and international news.

Sign-Up

Download the iiCanada App

Download on the App Store Download on the Google Play