Health Navigation Service
The Health Navigation Service (HNS) aims to assist members of the community navigating the Canadian health care system. We empower individuals to access healthcare resources, make informed decisions about their well-being and play an active role in managing their own heath.
Please note that HNS is not an emergency service. For urgent conditions, please follow routine protocols to access emergency care (visit the emergency department or call 911).
The Health Navigation Service also provides access to a number of specialized programs and services, including
Primary Care Support: Providing information on how to find a primary care provider, including options for virtual providers.
Mental Health: Assist with complex and chronic mental health issues. Support could be for the inidivual making the request, or for their family members.
Psychotherapy Subsidy: This service is available for low-income individuals who may be suffering from a mental illness and have exhausted low-cost community resources.
Pharmacy pathway: Assess needs and provide support including financial assistance for medications.
Our support services do not facilitate searches specifically for Ismaili physicians, replace the role of family doctors, or expedite access to tests or specialists.
There are two ways to contact HNS:
Online: ACCESS Online Form
Phone: Call the ACCESS line at 1-888-536-3599 (if there is no live agent, please leave a voicemail after following the prompts)
An Health Service Navigation team member will respond to your request within 48 hours by phone or email to perform an initial intake and triage.
You are invited to complete this questionnaire after your encounter with the Health Navigation Service. The feedback from this questionnaire will guide the further development of this Service to better support the community.
